Genie Clean

Genie Clean ("we", "us", "our") is a sole trader business providing exterior cleaning services across Bucks, Berks, and West London. This policy explains what personal information we collect, why, and how we handle it.

What we collect

When you use our online quote calculator, contact us, or get in touch by phone or WhatsApp, we may collect: your name, phone number, email address, and postcode. We use your postcode solely to calculate distance-based pricing for our services.

Why we collect it

We use this information to: provide you with a quote, respond to your enquiry, arrange and carry out booked work, and follow up with you about our services.

How we store it

Your information is stored and managed using GoHighLevel, a third-party customer relationship management (CRM) platform, which processes data on our behalf.

Cookies and tracking

Our website uses a Facebook Pixel, which helps us understand how visitors use our site and allows us to show relevant adverts to people who have visited our website when they use Facebook or Instagram. You can control or opt out of this kind of tracking through your browser or social media account privacy settings.

How long we keep your information

We keep your information for as long as necessary to provide our services and respond to your enquiry, or until you ask us to delete it.

Your rights

Under UK data protection law, you have the right to: ask what personal data we hold about you, ask us to correct inaccurate data, ask us to delete your data, object to how we use your data, and ask for your data in a portable format.

To exercise any of these rights, or if you have any questions about this policy, contact us at matthew@genieclean.co.uk or 07350 242392.

Changes to this policy

We may update this policy from time to time. The latest version will always be available on this page.

Last updated: 17 August 2026